Training for Guest Services Personnel

Safety on passenger ships has highest priority! We offer not only a comprehensive training program for maritime professionals (see chapter: Seeschifffahrt), we are able to conduct a complete basic training for guest services personnel too. After completion of our training program you will obtain a certificate of proficiency including all relevant elements required for guest services personnel on passernger ships approved by the German Maritime Authorities.

Our training includes beverages (coffee, tea, water) throught the training day. For lunch ma-co has it’s own canteen where you can select between different meals or try the salad bar.

Lunch is included into our training package.

We are conviently located in the Port of Hamburg. Hamburg Airport and Main Station are only very few kilometers away and can easily be reached via public transport form our facilities.

Our program is not only designed for cruise ship personnel, it is an ideal preparation for service personnel on any kind of ships. Furthermore we are able to establish a tailor made program for each company operating cruise ships or other pleasure crafts.

Basic Training for Services Personnel

All crew members, working in „Guest Services“ – Departments of a cruise ship are required to conduct a Basic Training for Services Personnel prior to embarkation. This training is taylor-made towards the industry’s needs and requirements.
After successful completion of this training course participants receive a certificate of attendance for:

  • Basic Safety for Guest Services Personnel
  • Security Related Training
  • Crowd Management – Passengers safety and safety training for personnel providing direct services to passengers
  • MES Deployment

The certificates of attendance can be exchanged in an official Certificate of Proficiency approved by German Maritime Authorities

Duration:
6 days (Mon – Sat) from 08:00 until 18:00 (Sat 16:00).

Notice:
Beverages and lunch during the course is included.

Dates:

Seminare/Seeschifffahrt/Basic Training for Services Personnel

Basic Training for Services Personnel – AIDA Cruises

All crew members, working in „Guest Services“-Departments of a cruise ship are required to conduct a Basic Training for Services Personnel prior to embarkation. This training is taylor-made towards the industry’s needs and requirements.
After successful completion of this training course participants receive a certificate of attendance for:

  • Familiarization Training for AIDA Guest Services Personnel
  • Basic Safety for Guest Services Personnel
  • Security Related Training
  • Crowd Management – Passengers safety and safety training for personnel providing direct services to passengers
  • MES Deployment

Registration only via AIDA Expert.

Duration:
6 days (Mon – Sat) from 08:00 until 18:00 (Sat 16:00).

Notice:
Beverages and lunch during the course is included.

Dates:

cwfromto
3527.08.201801.09.2018
3603.09.201808.09.2018
3710.09.201815.09.2018
3817.09.201822.09.2018
3924.09.201829.09.2018
4108.10.201813.10.2018
4215.10.201820.10.2018
4322.10.201827.10.2018
4429.10.201803.11.2018
4505.11.201810.11.2018
4612.11.201817.11.2018
4719.11.201824.11.2018
4826.11.201801.12.2018
4903.12.201808.12.2018
5010.12.201815.12.2018
5117.12.201822.12.2018

Basic Training for Services Personnel – Refresher AIDA Cruises

All crew members working in „Guest Services“-Deparments of a cruise ship are required to refresh their Basic Training for Services Personnel every 5 years.

Registration only via AIDA Expert.

Duration:
3 days (Tue – Thu) from 08:00 until 18:00

Notice:
Beverages and lunch during the course is included.

Dates:

cwfromto
3604.09.201806.09.2018
4109.10.201811.10.2018
4506.11.201808.11.2018
4904.12.201806.12.2018

Seafarer’s mission

Deutsche Seemannsmission Hamburg-Altona e.V.
Große Elbstr. 132
22767 Hamburg

Website: www.seemannsmission.org
Email: altona@seemannsmission.org
Fon: +49 (0)40 30 6 22 -0/11
Fax: +49 (0)40 30 6 22 18

Prices per night incl. breakfast (per person)
Single room: 32,- €
Double room: 27,- €
3 bedroom: 26,- €
5 bedroom: 26,- €

The seafarer’s mission holds a limited number of rooms available at the above stated rates. Please book with reference to „ma-co“ for the special prices. The seafarer’s mission’s team are at your service and will gladly assist you when required.